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Refund Policy

    If you're not 100% satisfied with the items you received, We have a 14-day return policy which means you have 14 days after receiving your item to request a return.

 

Note:

  • To be eligible for a return,Items should be unworn, unwashed, undamaged, and unaltered to be eligible for returns.
  • The Order's Shipping Fee won't be included in refunds. We also don't offer Free Return Shipping nor do we provide refunds for any fees that may have resulted from shipping the returned items.

    Please contact Customer Service email (service@aroaq.com) to provide the issue, indicating your order number, the reason and the items you would like to return. We will get back to you within 48 hours. Your patience will be highly appreciated.

    To start a return, you can contact us at service@aroaq.com. If your return is accepted, please package up the item(s) to be returned with the original packing.And please put a note in the package and attach your order number, name, and contact number. We will check it after receiving this package.

 

Damages and issues

    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges

    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

 

 

 

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