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We are always happy to hear from our customers. You can contact us via e-mail and leave your message or phone.

E-mail contacts
Service and support:service@aroaq.com

Phone contact
+8613306215212 Please email until further notice.

Leave your message
https://www.aroaq.com/pages/contact-us

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Has my order shipped?
Click the “My Account” link to check the status of your orders.

How do I track my order?
Click the “Track Order” link to track your order.

My order never arrived.
Click the “My Account” link to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered," please contact customer service (service@aroaq.com) for assistance.

An item is missing from my shipment.
Click the “My Account” link to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered," please contact customer service for assistance.

My product is missing parts.
Click the “My Account” link to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered," please contact customer service for assistance.

How do I create an account?

1) Click the "Register" link at the top right of our site. 
2) Enter your information.

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?
Click the “My Account” link to edit your account information.

How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

I forgot my password.
Click the “My Account” link. Under the login box you'll see a link that says "Lost your password?". That link will send an email to you with your password.

I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

What is your return policy?
Please visit this Return Policy page located at the bottom of every page.

When will my order ship?
Most of our products ship within 3 business days after placing your order. 

When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?
Your credit card will be charged when you place an order.

Do I have to pay sales tax?
You do not have to pay sales tax.

I have a question on my charges.
Click the “My Account” link to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service   for further assistance.

I need a copy of my receipt/invoice.
Click the "Order Status" to print invoices.

How do I find my product?
To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

 

 

 

 

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